Terms & Conditions
Terms and conditions
Terms and Conditions for Northern Life Stories
Last Updated: 21/09/25
Welcome to Northern Life Stories ("we," "us," or "our"). We create tailored, brief biography photo books called "Harking Back Books" for older people, those in the early stages of dementia, and people experiencing palliative care. Our service is designed to help you create a meaningful and lasting record of a loved one's life.
By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree, you may not use our services.
1. Our Services
Northern Life Stories offers a unique service that involves creating a brief biography photo book based on the information and photographs you provide.
Customisation: Each Harking Back Book is custom-made. The final product is based entirely on the content you submit to us.
Information Collection: We will collect personal information, including names, dates, stories, and photographs, to create your book. Please see our Privacy Policy for details on how we handle this sensitive information.
Approval Process: We will provide you with a digital proof of your book for your review and approval before it is sent to print. You are responsible for carefully checking all names, dates, spellings, and content. Once you approve the proof, we are not liable for any errors.
2. Your Responsibilities
Accuracy of Information: You are solely responsible for the accuracy and completeness of the information you provide for the book. This includes ensuring all names, dates, and stories are correct.
Intellectual Property and Copyright: By submitting photographs, text, and other content, you warrant that you are the owner of the content or have all necessary rights and permissions to use it. You grant Northern Life Stories a non-exclusive, royalty-free license to use, reproduce, and print this content solely for the purpose of creating and delivering your Harking Back Book. You agree to indemnify and hold Northern Life Stories harmless from any and all claims, damages, and expenses (including legal fees) arising from any copyright or intellectual property infringement claims related to the content you provide.
Inappropriate Content: You agree not to submit any content that is illegal, defamatory, obscene, or that violates the rights of any third party. We reserve the right to refuse to create a book with content we deem inappropriate.
3. Payment and Delivery
Pricing: All prices are listed on our website and are subject to change. The final price will be confirmed before you place your order.
Payment: 50 per cent payment is required before we begin creating your book. We accept payment via PayPal and through our website. We also take cash for in person cases.
Shipping: We will ship your completed book to the address you provide. Shipping costs and estimated delivery times will be calculated at checkout. We are not responsible for delays caused by the shipping carrier.
4. Refund and Cancellation Policy
Cancellation: You may cancel your order and receive a full refund within 14 days of placing it, as long as we have not started work on your book. To cancel, please contact us immediately at northernlifestories@gmail.com
No Refunds After Approval: Once you have approved the digital proof, the order is non-refundable. Because each book is a custom product, we cannot offer refunds for errors, misspellings, or other issues once it has been sent to print with your approval.
Damaged Products: If your book arrives damaged, please take a photograph and contact us at northernlifestories@gmail.com within 7 days of receipt. We will work with you to arrange a replacement.
5. Limitation of Liability
Northern Life Stories will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or the inability to use them. Our total liability to you for any claim arising out of or relating to these Terms and Conditions will not exceed the amount you paid for the specific service in question.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: northernlifestories@gmail.com
Phone: 07847857817