Privacy Policy

Last Updated: 20/09/25

1. Introduction

Northern Life Stories ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors to our website, northernlifestories.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

We understand the sensitive nature of the information you may share with us, particularly the personal stories and photographs of your loved ones. We take our responsibility to protect this information very seriously.

2. Information We Collect

We may collect the following types of information from you:

Personal Information: This includes information that can be used to identify you or your loved ones, such as:

Contact Information: Name, email address, postal address, and telephone number.

Payment Information: Credit card or other payment details (processed securely through a third-party payment processor, and we do not store this information on our servers).

Biographical Content: The stories, memories, dates, and other details you provide for the biography photo book.

Photographs and Images: Digital photos and other images you upload for inclusion in the photo book.

Technical and Usage Information: When you visit our Website, we may automatically collect certain information about your device and how you interact with our site. This may include:

IP Address: Your computer's Internet Protocol address.

Browser Type and Operating System: The type of web browser and operating system you are using.

Referring Pages: The website you visited before coming to our Website.

Pages Visited: The pages you view on our Website and the time spent on them.

Cookies: Small data files stored on your device that help us improve your experience on our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To create and deliver the biography photo books you order. This is our primary purpose for collecting your information.

To Communicate with You: To send you updates about your order, respond to your inquiries, and provide customer support.

To Process Payments: To complete your transactions securely.

To Improve Our Services: To analyse how our Website is used and to improve its functionality, design, and content.

To Comply with Legal Obligations: To meet our legal and regulatory requirements.

4. How We Share Your Information

We will not sell, rent, or lease your personal information to third parties. We may share your information with trusted third parties only in the following limited circumstances:

Service Providers: We may use third-party service providers to help us operate our business, such as payment processors, printing companies, and website hosting providers. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services to us.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.

5. Data Security

We implement a variety of security measures to protect the integrity and confidentiality of your information. We use industry-standard encryption for data transmission and store your personal information on secure servers. Access to your information is restricted to employees who need it to perform their job functions.

6. Retention of Your Information

We will retain your personal information, including biographical content and photographs, only for as long as is necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Project Files: Once your project is complete and the photo book has been delivered, we will securely delete the source files (including text and high-resolution images) from our systems within [e.g., 30 days, 60 days] of delivery, unless you specifically request us to keep them for a longer period for future re-orders. We will inform you of the exact retention period at the time of your order.

Order Information: We will retain your order and contact information for a longer period for accounting and legal purposes.

7. Your Rights

You have the right to:

Access Your Information: Request a copy of the personal information we hold about you.

Correct Your Information: Request that we correct any inaccurate or incomplete information.

Delete Your Information: Request that we delete your personal information (subject to certain legal exceptions).

Object to Processing: Object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [Your Email Address].

8. Cookies

Our Website uses "cookies" to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Website may not function properly.

9. Children's Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: northernlifestories@gmail.com